On this page
- Who is responsible for the data
- What the website and contact channels collect
- Purposes and legal grounds
- Medical, genetic and identity records
- Who may receive information
- International processing
- Retention and deletion
- Your privacy rights
- Security and confidentiality
- Children, automated decisions and marketing
- Cookies, live chat, updates and contact
This policy explains the personal data handled when you browse SurrogateMother.ge or contact GENOVIA LLC about information, coordination or a possible surrogacy journey. It is written for the current English site and takes effect on 22 August 2026.
GENOVIA LLC, identification number 405834593, operates the website and controls personal data received through its contact channels. Smartsupp live chat is active as a communications service, with a required privacy acknowledgement before a visitor sends a message. Do not send medical, genetic, identity or financial records in live chat. Privacy requests may be sent to info@surrogatemother.ge.
Who is responsible for the data
SurrogateMother.ge is operated by GENOVIA LLC, identification number 405834593, at 49 Besarion Zhgenti Street, Floor 1, Apartment 20, Tbilisi, Georgia. GENOVIA determines why and how personal data received through its contact channels is used.
Questions, objections and requests can be sent to info@surrogatemother.ge. GENOVIA may ask for proportionate information to verify identity before disclosing, correcting or deleting data so that one person cannot obtain another person’s private records.
What the website and contact channels collect
When you browse the site, the hosting and security infrastructure may process an IP address, request time, requested URL, device or browser information, referrer and security events. Smartsupp live chat may also process chat messages, contact details you choose to provide, page and visit information, time, device, browser, operating-system, IP-address and approximate location information according to the service configuration.
If you use a contact form, live chat, email, telephone or WhatsApp, the information can include your name, contact details, country, enquiry role, preferred reply method and message. Website forms are processed by a PHP mail handler on the SurrogateMother.ge hosting account and sent directly to info@surrogatemother.ge; no external form-relay platform is used. If the hosting mail service refuses an immediate delivery attempt, the handler may place the same submission in an access-restricted temporary server queue for technical recovery while showing the visitor an error and alternative contact routes. A prospective surrogate may also mention age, location or a brief pregnancy-history starting point, but no one should provide more sensitive information than the first conversation requires.
Purposes and legal grounds
GENOVIA may use personal data to answer a request, take steps requested before a possible agreement, assess whether a service or applicant pathway can be considered, organise appointments, administer an agreed service, keep necessary business records, comply with law and establish or defend legal claims.
Depending on the context, processing may rely on the person’s request or consent, steps before a contract, performance of a contract, a legal obligation, protection of vital interests or GENOVIA’s legitimate interest in secure, accurate and accountable communication. Sensitive health, genetic or family information is handled only where an additional lawful condition applies. Where EU or EEA data-protection law applies to a particular activity, the corresponding legal basis and safeguards are used.
Medical, genetic and identity records
Medical history, reproductive information, genetic information and identity documents require greater care than an ordinary enquiry. Live chat is not a secure medical-record intake channel. A short first message should explain the situation without attaching passports, complete medical files, genetic reports or financial-account details.
If detailed records become necessary, GENOVIA or the responsible clinic or professional should explain what is required, why it is needed and how it should be transmitted. Medical decisions remain with the licensed healthcare provider, which may act as a separate controller for its patient records and issue its own privacy information.
Who may receive information
Access inside GENOVIA is limited to people who need the information for the enquiry or agreed work. Smartsupp.com, s.r.o. provides the live-chat platform. The website hosting and email providers necessarily process the technical transmission of an enquiry, but the site does not send form contents through a separate form-relay company. Where necessary, relevant data may also be provided to a selected clinic, doctor, lawyer, notary, translator, laboratory, courier, administrative authority, IT provider or another professional involved in the requested pathway.
Each recipient receives only the information reasonably necessary for its task and may have independent legal or professional duties. GENOVIA does not sell personal data and does not provide enquiry lists to advertising brokers.
International processing
An international fertility or surrogacy journey can require information to move between Georgia and the intended parents’ country, a clinic, laboratory, lawyer, authority or document provider. Smartsupp states that its data is processed mainly in the European Union, while some service providers may process information in the United States or other countries under stated safeguards.
Where a transfer rule applies, GENOVIA uses an available lawful mechanism or another permitted condition and limits the data to the stated purpose. A person should be told when a proposed case requires sensitive information to be sent to a professional in another country.
Retention and deletion
An unanswered or preliminary enquiry is kept only as long as reasonably needed to respond, manage follow-up, prevent duplicate or abusive communications and meet applicable record-keeping or limitation periods. A failed-delivery queue file is temporary and should be reviewed, recovered or deleted through the hosting account rather than treated as a permanent case record. Applicant-assessment records, contractual files, accounting records and case documents can require different retention periods.
When information is no longer needed for a lawful purpose, it is deleted, anonymised or securely placed beyond ordinary use. A deletion request may not require removal of data that must be kept for a legal duty, an ongoing agreement, patient safety, dispute handling or the establishment, exercise or defence of legal claims.
Your privacy rights
Subject to the law and the circumstances, a person may request confirmation of processing, access to personal data, a copy, correction, completion, restriction, deletion or information about recipients. A person may also object to certain processing, withdraw consent for future processing where consent is the basis, and ask about any applicable data-transfer safeguards.
Requests are considered without unnecessary delay. Some rights are not absolute and may be limited to protect another person, comply with law or preserve privileged, medical or legal records. A person may complain to Georgia’s competent data-protection supervisory authority or, where another data-protection regime applies, to the relevant authority there.
Security and confidentiality
GENOVIA uses organisational and technical measures appropriate to the nature of the records, including access control, confidentiality expectations, controlled disclosure and review of the channel used for sensitive documents. Providers are selected and instructed according to their role.
No internet, email or messaging service can be guaranteed completely secure. If a message is sent to the wrong address or sensitive information is shared before a secure route is confirmed, notify GENOVIA promptly so proportionate protective steps can be considered.
Children, automated decisions and marketing
The website is written for adults considering or supporting a surrogacy journey and is not directed to children. Do not submit a child’s medical or identity information unless it is necessary for an active case and the sender is authorised to provide it.
SurrogateMother.ge does not use solely automated decision-making to approve a surrogate or intended parent, and it does not use behavioural advertising profiles. Any future optional marketing communication must provide a clear way to stop receiving it.
Cookies, live chat, updates and contact
No GA4 Measurement ID, Google Tag Manager container, advertising pixel or embedded social feed is installed in the current build. Smartsupp live chat is active and may use a functional cookie and browser local storage to preserve the visitor identifier, conversation, message draft, open state and sound preference. The chat is configured to show this Privacy Policy and require acknowledgement before a visitor sends a message.
The site source does not configure Smartsupp advanced analytics or targeted marketing features. Account-side settings must remain consistent with this disclosure; if optional analytics or marketing is enabled later, the consent approach and policies must be reviewed first. Privacy correspondence should be sent to info@surrogatemother.ge or delivered to GENOVIA LLC at the Tbilisi address above.
Questions people ask about Privacy Policy
Clear answers for real decisions: what to prepare, who is responsible and what can change the plan.
Start with your name, preferred contact route, country or time zone and a short description of the question. Do not attach passports, complete medical files, genetic reports or financial information before the team confirms that the material is necessary and explains an appropriate channel. A concise first message is normally enough to identify whether the enquiry belongs with coordination, a licensed clinic or an independent professional.
Only people who need the information for the requested task should receive it. A selected clinic normally controls its patient record and may issue separate privacy information; a lawyer, laboratory, translator or authority may also act under its own professional or legal duties. GENOVIA should share only the information reasonably necessary for the handover and should not treat access to a coordination enquiry as unrestricted access to a person’s health file.
You may ask what personal data GENOVIA holds and request deletion, correction or restriction where the law allows. Deletion is not absolute: some information may need to remain for an active agreement, accounting duty, patient safety, dispute or legal-claim period. The team may also verify identity before acting so that one person cannot obtain or erase another person’s private records.
The site source does not install GA4, Google Tag Manager, advertising pixels or behavioural advertising profiles. Smartsupp live chat is active as a communications tool and may process chat, visit and technical data while using functional cookie and local storage. It is not presented as an advertising tracker. If optional analytics or targeted-marketing features are enabled later, the privacy, cookie and consent approach must be updated before that processing begins.
No. Use live chat only for a short first question, preferred contact route and enough context to identify the correct next conversation. Do not send passports, complete medical files, genetic reports, financial-account details or a child’s records. If documents become necessary, wait until GENOVIA, the clinic or the responsible professional confirms exactly what is needed and provides an appropriate transmission route.